Customer Care Advisor

Job Description

Immediate start, £19,700, Weekly Pay, Temp to Perm, 40 hours a week, 5 days a week (1 Saturday in 3, no Sundays), Modern head office, colleague discount. 

Wise Employment are recruiting for a dynamic and ambitious Online Customer Care Advisor for a full-time, temporary to permanent role for one of our established clients Office based in Plymouth at their Head Office.

Responsibilities

• Engaging and advising customers on their queries and solutions to their problems
• Raising support tickets to enable tracking and resolution of customer requests
• Investigating and resolving customer complaints then closing support tickets
• Maintaining a database of customer information
• Escalating inquiries to the appropriate team, when necessary
• Checking product or service availability

Requirements

• Willing to complete Literacy and IT tests before interviews
• An enthusiastic and confident manner with an ability to remain calm and patient in challenging situations.
• Call centre or Retail environment experience would be welcomed
• Excellent communications with a professional telephone manner
• Confidence using Microsoft applications for data entry

Starting Salary £19,700.

The position is full time (40 hours a week, with a one-hour break) working Monday to Friday and one Saturday out of three with a day off in lieu.  You will be on a set shift between 08.00am – 06.30pm.

In return, Wise Employment can offer; weekly pay and emailed payslips, up to 28 days paid annual leave (inclusive of statutory holiday), pension contribution, a friendly and welcoming working environment

This is an exciting opportunity for someone who wants to make a difference and play a key part in taking the business to the next level. If you are as excited as us to be part of this journey.

Please send us your CV to plymouth@wiseemployment.co.uk or call us on 01752 603 800