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IT Service Desk Technician

Type: Temporary
Benefits: Weekly pay, online payslips.
Job Ref: PL19153
Posted: 20/07/2021Apply Now

Job Description

Temp to Perm, Monday to Friday, Modern Office, Competitive salary

Wise Employment are recruiting for an IT Service Desk Technician to join one of Plymouth’s fastest growing companies.

As the IT Service Desk Technician, you will report to the team leader and provide professional, timely and courteous support for end users by resolving computer software/hardware problems.

Responsibilities

  • To provide comprehensive support service to the end users
  • Provide technical support and liaise with 3rd party support companies for all systems used throughout Retail Stores
  • Key personal characteristics include reliability, flexibility and willingness to contribute to a team working environment
  • Self-motivated and able to work to agreed deadlines
  • Disciplined and able to work without supervision
  • Provide support for users at Head Office and Retail Stores for third party applications
  • Provision of Technical support on hardware, software and data networks plus planning installation of operating systems/software/networks
  • Log and resolve calls on the Help Desk System
  • Ability to assess technical errors and determine resolution process
  • Follow-up on issue resolution via communication with front end users
  • Must have a customer service mentality for both internal and external customers
  • Monitor incoming emails/help desk calls/phone calls and provide the Host Team Leader with Daily, Weekly and Monthly updates/reports
  • Performs other duties as assigned by the Host Team Leader

You will have

  • Current Windows PC operating systems
  • Current Windows File Server environments
  • Current data communications methodology
  • Good understanding of overall technology concepts and terminology

This is a temporary to permanent opportunity with a competitive rate of pay.

Hours of work are Monday to Friday 08.45 – 17.30 or 07.45am – 16.30

In return, this role will offer the opportunity to work in a modern office, onsite parking and company discount, weekly pay and online payslips

If you are looking for an exciting challenge and feel you meet the above requirements then please send us your CV to Plymouth@wiseemployment.co.uk or call us on 01752 603 800

We look forward to hearing from you today! 

Apply Now