1st Line IT Customer Support - Nights!
Location: Swindon, Wiltshire, England
Salary: GBP10 - 10 per Hour
Benefits: 28 Days holiday plus free parking,
Job Ref: SWM000079
Posted: 21/01/2021Apply Now
Do you have an IT qualification or keen interest in IT?
Do you have experience of working in a busy telephone customer services environment?
If you have answered "Yes" to the two questions above then we have an excellent temporary opportunity in a customer support role to offer!
Working on behalf of a major Global client, you will be offering support to their Australian/Amercan customers regarding their mobile phones/laptops/tablets and etc.. Queries may be regarding the Sim, top up service, account details or general questions regarding tablets, laptops etc.
You will be speaking to the customers, over the telephone and entering the information onto the database and finding out the information to relay to the customer. If it is really technical then calls are passed to 2nd line support.
The hours are from 11pm ito 7am and to start some flexibility will be needed. The call centre is open 7 days a week, 365 days per annum so you work will be on a shift basis and will be including some weekends and Bank Holidays.
This role offers ongoing temporary work and £9.74 per hour, free parking, holiday pay and contributory pension scheme after qualifying period.
There is a possibility that some positions may become permanent if you are interested in both temporary and permanent work.
For this position you will have:
A good understanding of IT and, ideally, worked on 1st line support or mobile phones.
Excellent customer service experience ideally call centre background
Excellent data entry skills
Thrive on sorting out issues and giving customers an exemplary service
A keen interest in technologyApply Now