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Customer Service /IT Support

Location:Swindon, Wiltshire, England
Salary:GBP18000 - 20000 per Annum
Job Ref: SWMET000050
Posted: 17/01/2020
Job Description

Customer Service/IT Support.

We are looking for a Customer Service and IT support individual to join this expanding and well established Company in Swindon.

This is a customer service and IT support role, where you will be hands on testing and configuring software and products to meet customer’s requirements.

The role offers a really friendly and open office environment, free parking and salary is up to £20,000 per annum, free parking, 25 days holiday, contributory pension with development opportunities.

To carry out this role you will need to have good knowledge of Microsoft Office, be able to adapt and learn we opportunities, have a methodical approach to work, be able to focus on accuracy and attention to detail .

Ideally you will also customer facing skills and excellent keyboard skills.

Day to Day responsibilities will include (but not limited to):

  • Completing process ownership from confirming the customer's requirements, creation and issue of works quotation, follow up on outstanding requests / quotations, through to completing the configuration work for both UK and Export customers
  • Test the configured software / products to ensure that they meet the customer's expectations
  • To configure other product activities including creation and checking of software specifications,  product configurations, tariffs, key files, language files and credit card setups
  • Working  closely when required with other departments including field service, parking support and sales to resolve issues and meet the demands of the Company's customers
  • Create and produce investigative reports for the PCTL to facilitate the expedition of customer issues
  • Escalating open issues to the PCTL that are not being progressed in a timely manner or that are in danger of infringing the Company's obligations or commitments made to the customer
  • Helping  to ensure that all incoming requests are correctly raised by the customer, logged and updated on the Company's support systems as issues are progressed
  • To provide product configuration advice to customers to support the delivery of customer products; this may include UK on-site visits where necessary
  • To attend customer and Company support and sales meetings
  • General day to day office duties including filing, archiving and PROM erasing

What is on offer?

  • £18000 to £20,000 (dependent upon experience)
  • 25 days Holiday
  • Company Pension Scheme
  • Development Opportunities

Apply now or call 01793416666!