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Customer Advisor

Branch:Plymouth
Location:Plymouth
Contract:Temporary
Salary:£16640 Per Annum Pension
Benefits:Pension
Start Date:ASAP
Job Ref: PL15165
Posted: 10/04/2018
Job Description

Wise Employment are recruiting for a Customer Advisor for a large UK retailer based in Plymouth.

Main responsibilities include:

  • Provide the customer with an exemplary standard of customer service
  • Accurate recording and data entry of customer details
  • Prioritise case loads to ensure any incidents are dealt with
  • To identify customer needs and deduce the appropriate course of action
  • Answer customers' questions and enquiries in line with company guidelines
  • Ensure all technical and call handling targets are met

Key skills required:

  • Good verbal and written communication
  • Previous customer service experience
  • Understanding of Word/Excel/Outlook
  • Accurate data entry skills
  • Experience in a telephone related role is desirable

Hours are Monday to Friday from 8:45am - 17:30.

This is a fantastic opportunity for someone with strong customer service experience. If you feel you meet the above requirements, please send us your CV.